FAQ – Registry Services Resumption

Dec 14-16

Land Registry

When will my packet (submission) be processed/where is my packet in the queue?
Processing continues to occur as it did prior to the service disruption period. Land Registry packets are processed in the order in which they are received and priority of submissions has been maintained. Please see isc.ca for most current turnaround time (updated daily).

How do I know that ISC received my packet of work?
You can check your packet status online. ISC is focused on processing the volume of work in the queue to enable a return to previous service levels. We are not providing verbal confirmation of individual transactions at this time.

What is ISC doing to help reduce the backlog and work through outstanding submissions and any new work received now that services are restored? 
Operations have been resumed and processes continue. This includes processing of work in the priority order in which it is received. ISC is preparing to address any backlog as business resumes.

I submitted a packet to lapse an interest; why was it rejected?
The Registrar has granted an extension on the period of lapse. The extension is as follows:
Automatic Time Extensions to Permit Interest Holders to Defend Against a Lapse:

Expiry Extended time to Defend Against the Lapse
Wednesday, December 7 Monday, December 19
Thursday, December 8 Monday, December 19
Friday, December 9 Tuesday, December 20
Monday, December 12 (including weekend of December 10,11) Wednesday, December 21
Tuesday, December 13 Thursday, December 22
Wednesday, December 14 Friday, December 23
Thursday, December 15 Wednesday, December 28
   
I registered an interest that has an automatic expiry date and I want to extend it. How will this be handled?
If you are concerned that your interest may have an automatic expiry date, please search the title where the interest is registered. If there is an automatic expiry date, it will be displayed in the title.
Automatic Time Extensions for interests set to expire automatically, permit Interest Holders time to amend the interest to extend the life of the interest registration as follows:

Expiry Extended time to Amend the Interest Registration
Wednesday, December 7 Monday, December 19
Thursday, December 8 Monday, December 19
Friday, December 9 Tuesday, December 20
Monday, December 12 (including weekend of December 10,11) Wednesday, December 21
Tuesday, December 13 Thursday, December 22
 
Will any fees be waived for the time that the registry was down?
No, all fee schedules apply: see isc.ca.

What will happen with judgments that are about to expire or expired during the disruption?
Please see Personal Property Registry (SPPR) FAQ’s further in this document for information regarding judgements.

Corporate Registry

Did you receive my submission/filing/document order?
If you submitted online – the quickest way for you to check for your submission is online in the “My Activity” section located on the task bar at the top of the screen. ISC is focused on processing the volume of work in the queue to enable a return to previous service levels. We are not providing verbal confirmation of individual transactions at this time.

I’m attempting to file online and my session timed out / I got a timeout error. What happened to my submission?
With the current increased volume of submissions, some submissions are timing out (showing an error) before customers receive confirmation that their submission was successfully filed. Corporate Registry will search for these transactions and complete the registration process for the customer. You can monitor the status of your submission in the “My Activity” section located on the task bar at the top of the screen.

I tried to file my annual return because my annual return due date has passed/is upcoming OR I need to file my annual return because my annual return date is upcoming. How will it be handled?
Annual return late fees have been suspended as of December 14th, and will remain suspended until December 31st. Any annual returns received during this time frame will not be subject to a late fee.

I filed/am filing now and want to request a specific effective date that fell during the service disruption timeframe. Will it be honored?
If your submission was submitted online or received by paper prior to the service disruption and your requested date was within the period of service disruption you will get the requested date.

If your paper submission was received during the service disruption, the effective date will be December 14th unless a future date was requested.

If you have yet to submit, the effective date will be the date your submission is received by ISC unless a future a date was requested. Effective dates may not be back-dated in accordance with the principles of regular operations.

Now that the system is operational, I want to enter/file my submission.  Do I have to pay the rush fee to get my work expedited?
The majority of submissions filed online take effect immediately so we encourage you to use the online option. Therefore, the need to pay a priority service fee should not be necessary.

The main exception is Name Reservations and ISC will offer priority services in accordance with the principles of regular operations.

I submitted my work before the disruption and paid a rush fee for priority service.  Will I be reimbursed?
Any priority service requests submitted prior to the period of disruption will be processed as priority. The priority service fees will be refunded/adjusted (but note that regular processing fees will apply). 

Will ISC pull any orders forward without a rush fee?
No, ISC will offer priority services in accordance with the principles of regular operations.
 

Personal Property Registry (SPPR)

What will happen to judgments that expired between December 7th, 2016 and December 12th, 2016?
Judgments that would have expired in the period during the service disruption were extended and remain registered in the Judgment Registry for an additional time period.

What will happen to judgments that were set to expire after registry services and functions are restored to the public?
Judgments that will expire in the period immediately after service recommencement were extended and remain registered in the Judgment Registry for an additional time period.

Automatic Time Extensions for judgments set to expire if judgment services and functions are as follows:

Original Expiry Extended Expiry
Wednesday, December 7 Monday, December 19
Thursday, December 8 Monday, December 19
Friday, December 9 Tuesday, December 20
Monday, December 12 (including weekend of December 10, 11) Wednesday, December 21
Tuesday, December 13 Thursday, December 22
Wednesday, December 14 Friday, December 23
Thursday, December 15 Wednesday, December 28
 
How will ISC handle non-judgment interests that expire from December 7th to 12th?
These interests are allowed to expire as normal because of the 30-day period to re-register. Re-registration can be completed online, Business-to-Business (B2B), or by paper submission.

How will ISC handle non-judgment interests that are set to expire after December 12th?
These interests are allowed to expire as normal because of the 30-day period to re-register. Re-registration can be completed online, Business-to-Business (B2B), or by paper submission.

Surveys

Will the standards of examination change?
ISC will be resuming services in accordance with the principles of regular operations. ISC is preparing to address any backlog as business resumes.

If a Transform Approval Certificate (TAC) expired during a service disruption, will resurrection fees be waived?
Current business practices will apply, if the submission was accurate and TAC expired during the service disruption, we will resurrect at no cost.

Will there be any other adjustments to fees?
There will be no other adjustments to fees.
 

Geomatics

GIS Data delivery was delayed, when should data be expected?
Processing continues to occur as it did prior to the service disruption.

Is Priority service available for me to expedite my order (GDC)?
At this time, we are unable to accommodate any priority service requests and ISC will communicate when this service resumes. 

Will there be any adjustment to fees?
There will be no adjustments to fees.