Notification System Upgrades and September Account Statement Delays

Sep 26-22

Between September 30th and October 2nd, inclusive, ISC will be implementing upgrades to our notification and output systems.  As a result, the generation of September account statements will be delayed until the first week of October. Most customers who receive statements by email should receive their statements by end of day Wednesday, October 5th.

Changes to Notifications

Previously, the first page of notices contained barcodes, which were used when batches of notices were printed and mailed.  Notices will no longer contain bar codes.  Instead, the first page will contain an eight-digit code above the delivery address as well as bars on the bottom right of some pages.  These markings are used by our print vendor to ensure accuracy when processing notice batches.

Accessing Transaction and Summary Online

Customers who are the primary account holder can view their transaction list and most recent statement summary online. 

Step 1 - Sign in at using the Client Number associated with the Account Number.

Step 2 – Select ‘Account Balance’ from the left-hand table.

Step 3 – At the far right of the Account Balance table under the column “Other Information”, either select “Last Account Statement” for your most recent statement summary or “Financial Transactions” to review your transactions list.