Web Browser Frequently Asked Questions

We enhanced our web browser compatibility standards on Saturday, December 6, 2014. As a result, you now have more choice in how you access our Online Service applications (e.g. Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari on any Windows, Mac or iOS mobile device: iPad, iPhone, etc.).

Here are a few frequently asked questions related to updating your browser.

What is the recommended default browser?
ISC recommends you use the latest version of Internet Explorer and Google Chrome for an optimal experience.

Will my favorites be affected?
Yes, you will need to add and/or import your favorites/bookmarks to your new choice of browser. 

Will I need to enable pop-ups on my browser?
Yes, you need to enable pop-ups on your browser to ensure you have full functionality on our Online Services site.

Will I be able to use Internet Explorer 8 or below?
Though you may still use an older version of Internet Explorer to access our website content it is not a supported browser for all of our Online Services, so you may not be able to fully complete certain functions. Our Online Services website is now geared to providing an optimal experience with a current version browsers.

Can I use other browsers, other than Internet Explorer or Google Chrome?
You can use any browser that meets current web compatibility standards (e.g. Mozilla Firefox or Apple Safari). ISC only provides support for the browsers listed in our System Requirements and Recommendations page.

Can I install multiple browsers on my computer?
Yes, you can install multiple browsers on your computer.

Can I install different versions of the same browser?
No, you cannot install different versions of the same browser (e.g. Internet Explorer 9, 10, 11) on the same computer.

I received an error message: “Browser not supported”, what should I do?
Check the version of your web browser and make sure you are using one of our supported browsers, as  listed in our System Requirements and Recommendations page. The most optimal experience will occur with the most recent versions of Internet Explorer and Google Chrome.

Can I use a mobile device to access the web applications?
Yes, all of ISC’s Online Services, with the exception of Map Search, are fully compatible with mobile devices if you are using one of ISC’s supported browsers (i.e. Google Chrome, Safari, Firefox or Internet Explorer). However, the website has not been optimized for smaller mobile screens so a traditional desktop computer with a monitor or a laptop will provide a better experience. Map Search is not currently supported on Apple Safari or touchscreen devices.

Which operating systems are supported under this implementation?
We do not recommend specific operating systems. Please contact your vendor for more information.

Can I still upload documents (e.g. in Online Submission)?
Yes. No changes have been made to our Online Services applications related to uploading documents. You are only limited by the device you use on our site (e.g., some mobile devices cannot upload documents).

Can I upload documents from mobile devices?
It depends on the mobile device. Please check the support information for your device to determine if it allows the uploading of documents.

Can I still download forms or templates?
Yes. No changes have been made to the downloading of forms or templates.

Do I need to pay to upgrade my browser?
Most browsers are available for free. Please check with the browser vendor regarding any fees.

Do I need to re-register for an ISC Online Services account?
No. Your account settings will remain the same as they were.

What if I see missing content on the website?
We recommend you use one of our recommended browsers. If you still notice missing content, please contact us. 

When I open Online Submission on my iPad or iPhone, why does it open in a new tab?
Popups are set to open in new tabs on iPads and iPhones

Can I still create bookmarks or favourites in the recommended browsers?
Yes, you can bookmark or favourite the same or other web pages, same as before.

What is an iOS mobile device?
iOS is the Apple-specific operating system that works on Apple devices (e.g. iPad, iPhone).

Will I be able to perform tabbed browsing?
Tabbed browsing varies by browser. Check your browser settings for more information.