System Requirements and Recommendations


To have the best user experience with ISC's Online Services (e.g., Quick Search, Plan Search, Online Submission, etc) it is important to follow the system requirements and recommendations for basic software components.

Web Browser


For the most optimal experience across all applications, ISC recommends the use of Internet Explorer 11 or Google Chrome as the browsers of choice for our Online Services site.


ISC officially supports the latest versions for the following browsers:

Chrome
Internet Explorer 11
Firefox

Note: Apple Safari and Microsoft Edge is not currently supported by ISC.

Corporate Registry: The recommended browsers are Internet Explorer 11 or the latest version of Chrome.  The use of other browsers may decrease functionality.

Map Search: Adobe Flash Plug Version 11.1 or greater is required.  When using Map Search, you must configure your browser to allow the Adobe Flash Plugin to be used on http://www.isc.ca.

View our Frequently Asked Questions for more information on updating your browser.

Browser Pop-up Windows


Pop-ups or Pop-up Windows are windows that will load automatically when you access specific types of ISC services and information.

ISC's Online Services requires that your browser allows pop-up windows for www.isc.ca and apps.isc.ca to function properly for certain products and services.

By default, your browser may be configured to block all pop-ups.  This is good for blocking unwanted pop-ups from appearing; however, without enabling pop-ups for www.isc.ca and apps.isc.ca, your browser may block legitimate pop-up windows that are required for you to access ISC products and services.

To find the most up-to-date information about how to enable pop-ups for your chosen browser, please visit their help page.  

Chrome: Specific sites can be added to an 'Allow' list.  Adding www.isc.ca and apps.isc.ca into the allow list will allow ISC's pop-up windows to appear for you.  For more information on how to manage pop-up settings in Chrome, visit Block or allow pop-ups in Chrome’ on Chrome's Help Centre Page.

Internet Explorer: In Internet Explorer, you have the option to turn off the pop-up blocker when you're on a website.  For more information on how to turn the pop-up blocker on or off, visit Change security and privacy settings for Internet Explorer 11

Firefox: Specific sites can be added to an 'Allowed Sites -- Pop-ups' list.  Adding www.isc.ca and apps.isc.ca into the allow list will allow ISC's pop-up windows to appear for you.  For more information on how to manage pop-up settings in Firefox, visit Firefox's 'Pop-up blocker settings, exceptions and troubleshooting' page.

Screen Resolution


ISC recommends a screen resolution of 1280 x 1024 for all ISC sites and services.

Adobe Acrobat Approval or Adobe Acrobat Reader


ISC supports the latest version of Adobe Acrobat Reader for opening and viewing PDFs.

ISC Forms are available for download from the website in PDF format.  To view and/or print these documents, you will require Adobe Acrobat Reader.  It is a free application that is available from Adobe at ‘Adobe Acrobat Reader DC’.

You can use Adobe Acrobat to view a form, fill it out on your screen and then save it and/or submit it online by email or e-fax. 

Adobe Acrobat Reader will allow you to view a form, fill it in on your screen or print it out and fill it in manually and then submit it by regular fax or by mail or scan it and submit by email or e-fax.

Image Viewer


ISC uses TIFF file format for some information, including scanned grant documents and plans of survey. 

There are many TIFF viewers available at no cost on the Internet. 

Computer manufacturers generally have TIFF-viewing software factory-installed. Any image viewer that supports TIFF images will be capable of viewing the image files from ISC.

Many free TIFF viewers are available to download if the factory-installed viewers on your computer are not meeting your needs. 

ISC recommends researching IrfanView, Brava! Reader, and AlternaTIFF as possible TIFF viewers.  

Note: there are several different software programs that are capable of viewing TIFF files. Most computers have an association set up between the file extension and the software package that is to be used with that type of file. If you want to switch viewers, the file extension association will need to be modified to call the new software. In some cases, this association is made automatically when new software is installed. However, you may find that you need to set this association manually. If you do not use an image viewer, you can still request that a hard copy be faxed or mailed to you.

Submission Guidelines


To learn about the submission guidelines for submitting packets to ISC, visit our 'Submission Guidelines' page.