To ensure your submission can be processed by ISC, it is important to adhere to the following guidelines when submitting packets by Online Submission, Email or Fax.
It is important to review these guidelines to ensure the contents of your packet is submitted in the proper formats.
Failure to follow these submission guidelines could prevent your packet from being processed or lead to a rejected packet.
Online Submissions
Online Submission - Client Station Requirements
OLS is an Online Application and requires an internet connection to be used.
For more information on basic software and system requirements please refer to ISC System Requirements and Recommendations.
Online Submission - Application Limit
If your packet contains a large number of applications, you may experience some slowness with Online Submission.
Also, certain types of applications, such as Condominium Parking Redesignations, will use more system resources than typical applications.
If your packet contains more than 100 applications, please let us know by contacting 1-866-275-4721 prior to your submission.
Online Submission - File Uploads
Online Submission has limits on file sizes when you upload documents.
Maximum FIle Size for a file upload is 8 MB.
Do not upload compressed files.
Online Submission - Scanned Documents and Files
All documents must be scanned in black and white at a minimum of 300 dpi or higher.
Important: Sign documents with black ink ONLY. Colored ink is not supported by Online Submission and will result in your uploaded document to be displayed differently than you intended it to be displayed when ISC is processing your packet. Ensure that all pages within your documents contain no color.
Online Submission - Supported File Formats
Online Submission supports the following file types/formats:
.TIFF (Preferred Format)
.DOC
.PDF (version 1.3 and below)
To ensure that your files are uploaded and displayed as you intended, it is highly recommended to use the TIFF format.
Files that are uploaded into Online Submission using .DOC or .PDF will be converted to .TIFF format and the conversion process may lead to display issues when the document submission guidelines are not followed.
Online Submission - File Antivirus Checking
- All uploaded files will be scanned for viruses
- Infected files will be either cleaned or deleted.
- A notification will be sent to the OLS Notifications section of the OLS home page
Email Submissions
Email Submission - File Uploads
All Email applications have a limit to the file sizes that you upload into the email. If your submission is larger than the file size limit for a single email, you will need to email your submission to us in multiple emails.
Email Submission - Scanned Documents
All documents must be scanned in black and white at a minimum of 300 dpi or higher.
Important: Sign documents with black ink ONLY. Colored ink may result in your uploaded document to be displayed differntly than you intended it to be displayed when ISC is processing your packet. Ensure that all pages within your documents contain no color.
Email Submission - Supported File Formats
.TIFF (Preferred Format)
.DOC
.PDF (version 1.3 and below)
To ensure that your files are uploaded properly and displays as intended, it is recommended to use the TIFF format. Files that are emailed to ISC in .DOC and .PDF will be converted to .TIFF. The conversion process may cause a decrease in the display quality of the pages. Note: All documents submitted to ISC within your submitted packets will be stored in ISC's file storage system.
Fax Submissions
Fax Submission - Document Recommendations
Documents should be faxed in black and white.
Colored faxes will increase file size and also potentially reduce the display quality of your document when ISC receives it.